Frequently Asked Questions

Delivery

Where is my parcel?

Look for the Royal Mail tracking number in your shipping confirmation email (this should be the second email you receive from us after ordering) Next simply copy and paste the tracking number into the Royal Mail tracking page and it should tell you the status of your order.

If the information provided by Royal Mail is unsatisfactory, please email us at sales[at]bragvintage.co.uk where we will reply as soon as possible, providing it is a weekday and between 08:00-15:30.

Can I collect orders from your warehouse?

Unfortunately, we do not offer this service at the moment.

How long will delivery take?

In the UK, our delivery service is ‘Royal Mail 24’. This is a signed for, next day delivery service. If you order before 1pm on a working day, you will receive the package on the next day.

In EU countries, the delivery is a signed for, 3-5 day service.

For Rest of World delivery is 5-7 days.

ALL ITEMS WILL BE DISPATCHED ON THE SAME DAY IF THE ORDER IS PLACED BEFORE 1PM ON A WEEKDAY.

Returns

How do I return an item?

Simply print out the order confirmation email you received with your order, then include this and the item/s you would like to return within a package addressed to ‘Brag Vintage Huntingtower Road Sheffield South Yorkshire S11 7GS.’ Before returning, please read our Returns Policy to understand the obligations and responsibilities held by both yourself and Brag in a returns transaction.

When will my refund be processed?

Once the item has arrived at our warehouse, we will process the refund within one working day. If the order was originally made using PayPal then you should see the money in your account within 2 hours. If you paid using your debit/credit card then it will take between 3-5 days.

Do you offer exchanges?

Unfortunately we do not offer exchanges unless the item is faulty or not as described. We will happily organise an exchange under this circumstance. However if it is just a matter of style preference, condition or sizing we prefer that you return the item and arrange a refund, then you can re-order the new size or item wanted.

Who pays for returns?

Returns are to be covered by the buyer unless the return is due to the item being faulty or not as described, then we will cover the cost of the return, this will be reimbursed upon arrival of the returning package. We cover up to £4 for UK and £10 outside of UK.

Can I use a different courier for the return?

You can use any courier you wish as long as the package is secure. We recommend using a signed for or tracked service to ensure delivery. We are not liable for any packages lost or damaged in the post.

I don’t have the original packaging, what should I do?

As long as the item(s) in the package is secure, it doesn’t matter on the return packaging used.

Payment

My payment was declined, what should I do?

Not to worry, this is usually a minor issue. First, make sure to check each detail from your purchase, making sure that the billing address on your order and the address linked to your card are the same and all the numbers on your card have been typed in correctly. If all your details are correct and the problem still persists, make sure to contact your bank and ask if your card has been restricted for any reason.

I have made an order but need to alter or cancel it, can I do this?

As long as you contact us within 30 mins, and before 1pm (weekdays) we can cancel the order or alter any details on the order. Unfortunately if you miss this time window and we send the parcel out, we cannot change anything. However if you wait for the unwanted item to arrive you can return it to us with return to sender.

Do I need to sign in to make an order?

Nope! We’ve made it easy so you can checkout as a guest. It might save you some time in the future though if you do save your details with us.

Is Brag Vintage secure?

Yes! We are SSL certified, which essentially means your information is entirely secure when shopping with us. This is represented by the green (grey on Microsoft Edge) padlock at the left of the URL at the top of your web browser. We are also a ‘Verified By Visa’ seller and all our payments are processed through PayPal (whether you pay via PayPal or debit/credit card!). So yes, you’re safe.

What payment methods do you take?

We take all major credit cards and PayPal payments.

My discount code doesn’t work, why?

Well there are three variables that could be invalid:

Firstly, is the code spelt correctly? Our codes are not case sensitive, so make sure every letter in place perfectly!

Secondly, have you used the code before? Many of our codes are single use so perhaps you or somebody else in your household has already made a purchase through your account/with your email address.

Thirdly, is the code in date? Some of our codes will be seasonal or for a certain weekend/event etc.

What currencies do you accept?

All payments are accepted, however will be converted into GBP(£).

Prices

Do you include VAT in your prices?

Yes, all our prices are including VAT! If you are a business, wanting to purchase clothing for work, you can email us at: sales[at]bragvintage.co.uk

Contact

How can I find you on social media?

We update each account regularly with fashion content, exclusive discount codes, behind the scenes action, music posts and whatever else we are interested in here at Brag.

  • Instagram: @bragvintage
  • Twitter: @BragVintage
  • Facebook: Brag Vintage
  • Pinterest: Brag Vintage
  • Youtube: Brag Vintage
  • I have a press enquiry, who should I contact?

    You can contact us via info[at]bragvintage.co.uk

    I didn’t get a confirmation email from Brag Vintage, why?

    Sometimes our emails can get lost in the spam/junk folder so be sure to sales[at]bragvintage.co.uk

    How long do you take to respond to emails? We pride ourselves on great customer service, if your email is sent on a weekday, we will respond within 24 hours.

    Business

    Do you buy pieces?

    Sorry but we don’t buy from individual sellers.

    Other

    Do you have a physical store?

    At the moment we are exclusively online. We will post up on all our social media if we do plan to expand to a walk in shop.

    When do you upload new stock?

    New stock is uploaded to the website every working day so keep your eyes peeled!

    I have forgotten my login details for my Brag Vintage account, what should I do?

    Not to worry! You can simply click ‘Forgotten Your Password’ on the sign in page, enter your email address and you will be emailed a password reset link. If you have any issues you can email us at sales[at]bragvintage.co.uk where we can arrange a password reset with proven credentials.

    How do you ensure against fakes and copies?

    We only buy from trusted and certified sellers of wholesale vintage clothing. We then handcheck each and every item to guarantee its legitimacy. Have a look at our guide explaining how to spot fake Levi’s.

    I’d like to leave feedback for Brag Vintage, how can I do so?

    You can review our service on our Trustpilot, Google and Facebook pages. Cheers! (Links in the footer below)

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    © 2018 Brag Vintage Clothing. All Rights Reserved.